Banks / Ujjivan Small Finance Bank

Ujjivan Small Finance Bank (UJJIVANSFB)

Small Finance Bank Microfinance-Led Financial Inclusion Franchise Bengaluru-Headquartered, Pan-India Presence
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๐Ÿฆ Bank Overview

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Headquarters
Grape Garden, No. 27, 3rd A Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560095, Karnataka
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MD & CEO
Carol Furtado (Interim)
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Established
2005 (as Ujjivan Financial Services, a microfinance NBFC) ยท converted into Ujjivan Small Finance Bank after receiving an RBI Small Finance Bank licence, commencing banking operations in February 2017
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Official Website
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Ownership
Private sector, publicly listed (BSE/NSE: UJJIVANSFB); ~following the reverse merger of parent Ujjivan Financial Services Ltd into the bank, it operates without a separate promoter holding company
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Network
~750+ banking outlets across 20+ states/UTs, with a strong presence in urban, semi-urban and rural micro-banking markets
Ujjivan Small Finance Bank uses the standard designation MD & CEO for its top executive, like most private/small finance banks. Note: the bank began as Ujjivan Financial Services, a microfinance-focused NBFC founded in 2005; after receiving an RBI Small Finance Bank (SFB) licence in-principle in 2015-16, it converted into Ujjivan Small Finance Bank and commenced banking operations in 2016-17, retaining its microfinance-led, financial-inclusion focus alongside a growing secured/retail loan book.

๐Ÿ‘ฅ Leadership โ€” MD & CEO

Interim

Carol Furtado

Interim MD & CEO, Ujjivan Small Finance Bank โ€” appointed with immediate effect on 1 September 2026 (RBI-approved), for three months or until a regular MD & CEO is appointed, whichever is earlier, after predecessor Sanjeev Nautiyal sought early retirement on health grounds. Furtado is a long-serving Executive Director and Whole-Time Director of the bank with close to three decades of banking/NBFC experience spanning retail banking, HR, operations and institutional functions, and has been part of Ujjivan's leadership team through its transformation from microfinance NBFC to Small Finance Bank.

Last Three MD & CEOs / Predecessors

NameTenureNotable Period
Sanjeev NautiyalJul 2024 โ€“ Sep 2026RBI-approved for a 3-year term; grew secured lending (housing, MSME, gold, vehicle) to reduce microfinance concentration; took early retirement on health grounds
Ittira Davis~Dec 2020 โ€“ Jun 2024Guided the bank through COVID-19 recovery and post-pandemic asset-quality normalisation; exact end date approximate
Samit Ghosh2005 โ€“ Nov/Dec 2020Founder of Ujjivan Financial Services (2005) and founding MD & CEO of Ujjivan Small Finance Bank after its 2017 conversion; retired as the bank's first CEO
Tenure end date for Ittira Davis is approximate (~) and could not be precisely confirmed from public sources at the time of writing; please cross-check on Ujjivan SFB's official Management Team page. Leadership details above (including Carol Furtado's interim appointment) reflect events reported in early September 2026 and may change once a regular MD & CEO is confirmed by the RBI.

๐Ÿ“ž Customer Care & Locators

Customer Care Email

Available 9 AM โ€“ 6 PM on business days for product/service queries and grievances

Toll-Free (General Banking)
1800 208 2121

24ร—7 helpline ยท WhatsApp Banking: 900 208 2121

Specialised Helplines
Loan-related queries: 9:30 AM โ€“ 6:00 PM daily (incl. bank holidays)
Rural/micro-banking queries: 9:30 AM โ€“ 6:00 PM, all days

๐Ÿ’ผ Products & Services

๐Ÿ’ฐ Loans

  • Group Loans / Microfinance (Micro-Group Loans for women entrepreneurs)
  • Micro & Small Business Loans
  • MSME / Business Loans (secured & unsecured)
  • Affordable Housing Loan & Loan Against Property
  • Vehicle / Two-Wheeler Loan
  • Gold Loan
  • Agriculture & Allied / Rural Loans
  • Financial Institutions Group (FIG) Lending

๐Ÿฆ Deposits

  • Savings Bank Account (incl. women-focused & senior citizen variants)
  • Current Account
  • Fixed Deposit (incl. tax-saving FD)
  • Recurring Deposit
  • NRE / NRO Accounts
  • Sukanya Samriddhi & other government small savings schemes

๐Ÿ“ฑ Digital & Forex

  • Hello Ujjivan Mobile Banking App
  • Internet Banking
  • UPI & WhatsApp Banking
  • Biometric/Tab-based micro-banking for group loan customers
  • Inward Remittances & basic Forex services
  • Prepaid/Debit Cards

โž• Other Services

  • Bancassurance โ€” Life & General Insurance partnerships
  • Third-Party Mutual Fund Distribution
  • Aadhaar Enrolment & Update Services (select branches)
  • Financial Literacy & Livelihood advisory for micro-banking customers
  • PMJDY, APY, PMJJBY, PMSBY (govt. schemes)

๐Ÿ“ˆ Interest Rates

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Domestic retail Fixed Deposit rates below (for deposits below โ‚น3 crore) are fetched live from Ujjivan SFB's official rates page where possible. If the live fetch is unavailable, the last published rates are shown instead.

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๐Ÿ“Š Financial Results (Last 4 Years)

MetricFY 2025-26 (Mar 2026)FY 2024-25 (Mar 2025)FY 2023-24 (Mar 2024)FY 2022-23 (Mar 2023)
Net Profit (Full Year)โ‚น692.63 Crโ‚น726.10 Cr~โ‚น1,281 Crโ‚น1,100 Cr
Total Depositsโ‚น45,661 Crโ‚น37,630 Crโ‚น31,460 Crโ‚น25,540 Cr
Gross Loan Book / Advancesโ‚น40,655 Crโ‚น32,122 Crโ‚น26,880 Crโ‚น21,290 Cr
Gross NPA Ratio~2.1%2.2%2.2%2.88%
Net NPA Ratio~0.5%0.5%0.3%0.04%
CRAR (Capital Adequacy)~23.0%~22.8%24.7%25.8%
Figures compiled from Ujjivan SFB's published quarterly/annual results and analyst/press coverage. Note the microfinance-industry-wide asset-quality stress cycle of FY2024-25, which pushed up credit costs and GNPA/NNPA ratios and cut FY25 net profit by ~43% year-on-year despite continued deposit/advances growth; a strong Q4 FY26 (net profit up ~238% YoY) partly offset this at the full-year level. GNPA/NNPA/CRAR for FY 2025-26 and CRAR for FY 2024-25 (marked ~) are estimated from the closest confirmed quarterly disclosures, as an exact year-end breakup was not confirmed at the time of writing; the FY 2023-24 net profit figure (marked ~) is derived from reported year-on-year growth rates. Always verify precise numbers on Ujjivan SFB's official Investor Relations page before making financial decisions.

๐Ÿ›๏ธ RBI Regulatory Information (As on Date)

Regulator
Reserve Bank of India, under the Banking Regulation Act, 1949 and RBI's Small Finance Bank licensing guidelines, 2014
Bank Category
Scheduled Commercial Bank โ€” Small Finance Bank (Second Schedule, RBI Act 1934)
D-SIB Status
Not classified as a Domestic Systemically Important Bank by RBI (D-SIB list currently comprises SBI, HDFC Bank & ICICI Bank only; Small Finance Banks are not in this category)
Minimum CRAR Required
15% (higher than the 11.5% required of universal banks, per RBI's SFB licensing norms) โ€” Ujjivan SFB's actual CRAR: ~23.0%
Priority Sector Lending
Minimum 75% of Adjusted Net Bank Credit (ANBC), versus 40% for universal banks โ€” reflecting the SFB mandate to serve underserved/unbanked segments
PCA Framework
Not under RBI's Prompt Corrective Action framework
Deposit Insurance
DICGC cover up to โ‚น5,00,000 per depositor per bank
Grievance Redressal
RBI Integrated Ombudsman Scheme, 2021 โ€” toll-free 14448

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