Banks / India Post Payments Bank

India Post Payments Bank (IPPB)

Payments Bank Wholly Owned by Government of India 1.5 Lakh+ Post Offices as Access Points
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๐Ÿฆ Bank Overview

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Corporate Office
2nd Floor, Speed Post Centre, Bhai Veer Singh Marg, Market Road, New Delhi - 110001
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MD & CEO
R. Viswesvaran
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Established
RBI Payments Bank licence: 19 August 2015 ยท Incorporated: 17 August 2016 ยท Pilot launch: 30 January 2017 (Raipur & Ranchi) ยท Pan-India launch: 1 September 2018
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Official Website
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Ownership
Wholly owned by the Government of India, through the Department of Posts, Ministry of Communications โ€” a public limited government company, not listed on any stock exchange
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Access-Point Network (its biggest differentiator)
Leverages India Post's ~1.5 lakh (136,000+) post offices as banking access points, plus 200,000+ postmen & Gramin Dak Sevaks who bring "Doorstep Banking" to the customer's door โ€” far beyond what any conventional branch network can reach, especially in rural India
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Scale (self-reported)
12+ crore customers (crossed in 2025); ~649 IPPB banking outlets with one controlling branch, in addition to the post-office access points above

๐Ÿ‘ฅ Leadership โ€” MD & CEO

Current

R. Viswesvaran

MD & CEO, India Post Payments Bank. A veteran public-sector banker with 26+ years of banking experience prior to joining IPPB, he leads the bank's growth, innovation and customer-satisfaction agenda, including the wider rollout of the DakPay UPI app and doorstep banking services.

Government-Appointed Leadership

As a wholly government-owned company under the Department of Posts, IPPB's MD & CEO and Board are appointed by the Government of India (typically for fixed tenures), rather than through market-listed-company shareholder processes as at private/listed banks.

Last Three MDs & CEOs

NameTenure (approx.)Notable Period
R. ViswesvaranCurrentDakPay full-scale rollout; return to sustained profitability (FY 2023-24 & FY 2024-25)
J. Venkatramu~2020 โ€“ 2023/24Post-COVID digital scale-up; steered IPPB toward its first profitable years
Suresh Sethi2018 (pan-India launch) โ€“ ~2020Founding MD & CEO; led the September 2018 nationwide launch
Exact tenure end-dates for past MDs & CEOs are not consistently published; the table above is compiled from contemporaneous news coverage and may not be precise to the month. Verify current leadership on IPPB's Board of Directors page.

๐Ÿ“ž Customer Care & Locators

Customer Care Email

General queries and complaints

Customer Care Numbers
155299 (charges apply) ยท 033-2202 9000

Balance enquiry, service requests, general banking queries

Toll-Free (Fraud / Card Blocking)
1800 8899 860

24ร—7 for reporting unauthorized transactions or blocking your debit card immediately

IPPB does not operate a conventional dense branch network. Its primary access points are India Post's ~1.5 lakh post offices (staffed banking access) and doorstep visits by postmen/Gramin Dak Sevaks carrying handheld biometric devices โ€” so a standard branch/IFSC locator does not apply the way it does for a universal bank. Use the official website's "Locate Us" tool to find your nearest post-office access point or request doorstep service.

๐Ÿ’ผ Products & Services

โš ๏ธ Important โ€” Payments Banks Cannot Lend

Under its RBI Payments Bank licence (2014 Payments Bank Guidelines), India Post Payments Bank is legally prohibited from issuing loans, credit cards, or any other credit/NBFC-style lending product of its own. IPPB does, however, facilitate/distribute loans as an agent of partner banks and NBFCs through its app and access points โ€” this is fundamentally different from lending on its own balance sheet, since the credit decision, disbursal and risk sit with the partner lender, not IPPB. The bank's own permitted activities are limited to deposits (subject to the RBI balance cap), payments/remittances, and distribution of third-party insurance and investment products as a corporate agent.

๐Ÿฆ Deposits & Accounts

  • Regular Savings Account, Basic Savings Account & Premium Savings Account
  • Current Account (for small merchants & businesses)
  • Digital Savings Account (opened via app + video KYC)
  • Zero/low minimum-balance requirement, in line with financial-inclusion mandate
  • Subject to RBI's per-customer deposit cap (see RBI Info below)

๐Ÿ“ฑ Payments & Digital (incl. Doorstep Banking)

  • DakPay โ€” IPPB's own UPI-based digital payments app
  • Aadhaar Enabled Payment System (AEPS) for cash-in/cash-out
  • UPI, IMPS, NEFT/RTGS remittances
  • RuPay Debit Card
  • Doorstep Banking โ€” postmen/Gramin Dak Sevaks with biometric devices visit customers' homes for cash deposit, withdrawal & account services
  • Bharat Bill Payment System (BBPS) & utility bill payments
  • Direct Benefit Transfer (DBT) receipt for government schemes

๐Ÿ›ก๏ธ Insurance & Investments (distributed, not underwritten)

  • Life & general insurance โ€” distributed via partner insurers as a corporate agent
  • Loans from partner banks/NBFCs โ€” facilitated/distributed, not issued by IPPB itself (see note above)
  • Mutual funds and other investment products offered through tie-ups
  • IPPB does not itself underwrite insurance, issue loans, or manage mutual funds

โž• Other Services โ€” Post Office Savings Schemes Access

  • Linking your IPPB account to your India Post Office Savings Account (POSA) for fund transfers
  • Facilitated access to Post Office small-savings schemes โ€” PPF, Sukanya Samriddhi Yojana, National Savings Certificate, Kisan Vikas Patra (held/operated at post offices, not IPPB deposits)
  • Digital Life Certificate (Jeevan Pramaan) for pensioners
  • Postal Life Insurance (PLI) / Rural PLI premium collection

๐Ÿ“ˆ Interest Rates

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As a Payments Bank, IPPB cannot offer traditional fixed or recurring deposits the way universal banks do โ€” it pays tiered savings-account interest, credited quarterly, on the daily balance held (subject to the RBI deposit cap). Rates below are fetched live from the official site where possible; otherwise the last published rates are shown.

Fetching live ratesโ€ฆ

๐Ÿ“Š Financial Disclosures

India Post Payments Bank is wholly owned by the Government of India and is not listed on any stock exchange, so it does not file SEBI-style quarterly results. The figures below are compiled from Department of Posts / PIB press releases and IPPB's disclosed annual figures โ€” a clean, audited 4-year table in the exact format used for listed banks is not publicly available, and full FY 2025-26 figures had not been published as of this page's authoring date (September 2026, shortly after the fiscal year-end).

Net Profit / (Loss) โ€” as disclosed

MetricFY 2025-26 (year to Mar 2026)FY 2024-25 (year to Mar 2025)FY 2023-24 (year to Mar 2024)FY 2022-23 (year to Mar 2023)
Net Profit / (Loss)Not yet published in sources reviewedโ‚น133.86 Cr (turnaround year)โ‚น34.23 Crโ‚น20.16 Cr (first profitable year)
IncomeNot yet publishedโ‚น2,148.12 CrNot separately disclosed in sources reviewedNot separately disclosed in sources reviewed
ExpenditureNot yet publishedโ‚น2,014.27 CrNot separately disclosed in sources reviewedNot separately disclosed in sources reviewed
Total Deposits~โ‚น29,104 Cr (as reported, Mar 2026)~โ‚น20,000 Cr (as reported, Aug 2025)Not separately disclosed in sources reviewedNot separately disclosed in sources reviewed
Customer Base~13+ crore (as reported)12+ croreNot separately disclosed in sources reviewedNot separately disclosed in sources reviewed
IPPB posted consecutive net losses from its FY 2017-18 launch year through FY 2021-22 (peak loss ~โ‚น334 Cr in FY 2019-20) before turning its first operational profit in FY 2022-23 โ€” a deliberate build-out phase typical of a young, financial-inclusion-focused payments bank, not a going-concern issue, since it is fully government-backed. Figures above are compiled from Department of Posts / PIB press releases and financial-media reporting rather than a dedicated investor-relations page (none exists, since IPPB is unlisted). Treat these as indicative and cross-check against IPPB's own Annual Reports page before relying on them.

๐Ÿ›๏ธ RBI Regulatory Information (As on Date)

Regulator
Reserve Bank of India, under the Banking Regulation Act, 1949 and RBI's Payments Bank Guidelines, 2014 โ€” with IPPB also owned/administered by the Department of Posts, Ministry of Communications
Bank Category
Payments Bank (a differentiated banking licence category created by RBI in 2014) โ€” not a universal/full-service commercial bank
RBI Licence
In-principle/final licence granted 19 August 2015; commenced pan-India operations 1 September 2018
Lending Restriction
Prohibited from issuing loans, credit cards or any other credit product of its own; cannot act as an NBFC. Permitted to accept deposits, offer payments/remittance services, and facilitate/distribute third-party loans and insurance/investment products as an agent.
Per-Customer Deposit Cap
โ‚น2,00,000 (end-of-day balance) โ€” raised from โ‚น1,00,000 by RBI in April 2021. Payments banks (incl. IPPB) have sought a further increase to โ‚น5,00,000; not confirmed as approved in sources reviewed โ€” verify the current cap on RBI's site before relying on it.
Minimum Capital Norms
Payments banks must maintain minimum paid-up capital of โ‚น100 Cr and meet RBI's prescribed capital adequacy norms for the category; no listed-bank-style CRAR disclosure is published by IPPB
Deposit Insurance
DICGC cover up to โ‚น5,00,000 per depositor per bank โ€” applies to payments banks in the same way as other insured banks
Grievance Redressal
RBI Integrated Ombudsman Scheme, 2021 โ€” toll-free 14448; also handled via IPPB's own customer care (see Contact section above)

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