Banks / Fino Payments Bank

Fino Payments Bank Limited

Payments Bank Listed on NSE & BSE (FINOPB) RBI Licensed โ€” Transitioning to Small Finance Bank
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๐Ÿฆ Bank Overview

๐Ÿ“
Registered / Head Office
Mindspace Juinagar, Plot No. Gen 2/1/F, Tower 1, 8th Floor, TTC Industrial Area, MIDC Shirwane, Juinagar, Navi Mumbai - 400706, Maharashtra
๐Ÿ‘ค
MD & CEO (Interim)
Ketan Merchant โ€” see Leadership section for the ongoing transition
๐Ÿ“…
Established
Founded 2006 as Fino PayTech / Fino Fintech Foundation ยท RBI in-principle nod for a Payments Bank licence: 2015 ยท Commenced banking operations: June 2017 ยท IPO'd on NSE/BSE (FINOPB): November 2021
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Official Website
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Ownership
Publicly listed (BSE/NSE: FINOPB) since November 2021 โ€” unlike most other payments banks (e.g. Airtel, India Post, Jio), Fino is an independently listed company, not a subsidiary of a telecom or e-commerce group
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Network (Differentiator)
~20 lakh (2 million) merchant/banking points (own + open-banking merchants) plus 126 branches & CSPs, covering ~98% of India's PIN codes (Q1 FY 2026-27) โ€” one of India's largest rural/semi-urban agent-banking networks, not a conventional branch network
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Scale (self-reported)
~1.43 crore registered customers (FY 2024-25, +33% YoY); Micro-ATM & AePS transactions worth ~โ‚น31,800 Cr processed in FY 2025-26
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Regulatory Status
RBI-licensed Payments Bank; has flagged plans to convert to a Small Finance Bank (SFB), with a targeted SFB go-live around Q1 FY 2027-28 (subject to RBI approval) โ€” until then it remains restricted from direct lending

๐Ÿ‘ฅ Leadership โ€” MD & CEO

Current โ€” Interim

Ketan Merchant

Interim MD & CEO, Fino Payments Bank โ€” in office since 27 February 2026. Merchant is the bank's Chief Financial Officer and was elevated to interim charge after founding MD & CEO Rishi Gupta stepped back amid a GST-evasion probe. The RBI has since approved an extension of his interim tenure for a further three months effective 27 August 2026, "or till the date of taking charge of a regular MD & CEO, whichever is earlier" โ€” indicating the leadership transition is still in progress as of this writing.

MD & CEO in Transition

Founding MD & CEO Rishi Gupta โ€” a co-founder of the bank who led it since its 2017 launch through its 2021 IPO โ€” was arrested in February 2026 in connection with a GST-evasion investigation linked to the bank's programme managers in the real-money-gaming sector, and was granted bail in March 2026 with conditions (including surrendering his passport). A shareholder vote on his proposed three-year re-appointment was deferred pending the RBI's "fit and proper" review. Day-to-day leadership currently rests with Interim MD & CEO Ketan Merchant.

Key Leadership Positions

NameRoleTenure
Ketan MerchantInterim MD & CEO (also CFO)Since 27 Feb 2026 (current; RBI-approved extension runs to ~27 Nov 2026 or until a regular MD & CEO takes charge)
Rishi GuptaFounding MD & CEOJune 2017 โ€“ Feb 2026 (stepped back amid GST-evasion probe; granted bail Mar 2026; re-appointment under RBI review)
This is a fast-moving, unusually public leadership transition โ€” details above (interim tenure dates, probe status, re-appointment outcome) were current as of the sources reviewed but can change quickly. Verify the latest position on Fino Payments Bank's investor relations page or recent stock-exchange filings before relying on it.

๐Ÿ“ž Customer Care & Locators

Customer Care Email

Also reachable at 022-6868 1414 or by SMS to 78368 78368

Toll-Free (Customer Support)
1800 268 1000

9 AM โ€“ 7 PM, for account/service queries

Toll-Free (Report Fraud)
1800 268 3930

24ร—7, for reporting unauthorised/fraudulent transactions

Fino Payments Bank operates primarily through a network of ~20 lakh merchant/banking points and business correspondent (BC) agents โ€” plus a small number of branches & CSPs โ€” rather than a dense conventional branch network. Cash deposit/withdrawal, account opening (via video KYC/Aadhaar) and AePS/Micro-ATM services are available at these points; use the official website's merchant/agent locator to find the nearest one.

๐Ÿ’ผ Products & Services

โš ๏ธ Important โ€” Payments Banks Cannot Lend Directly

Under its RBI Payments Bank licence (2014 Payments Bank Guidelines), Fino Payments Bank is legally prohibited from issuing loans, credit cards, or any other credit/lending product of its own โ€” it cannot function as an NBFC. Its own activities are limited to accepting deposits (subject to the RBI per-customer balance cap), offering savings/current accounts, debit cards, UPI/payments and remittances, and distributing third-party credit, insurance and investment products as a corporate agent/referral partner (e.g. "referral loan disbursements" reported in its results are loans booked by partner lenders, not by Fino itself). The bank has indicated plans to convert into a Small Finance Bank, which โ€” if and when approved by the RBI โ€” would allow it to lend directly in the future; as of today it still operates strictly as a Payments Bank.

๐Ÿฆ Deposits & Accounts

  • Savings Bank Account (Regular, Jan Savings, Saral/Salary variants)
  • Zero-balance digital savings account (video KYC/Aadhaar-based)
  • Current Account for merchants, kirana stores & small businesses
  • Family/relationship-linked savings accounts
  • Subject to RBI's per-customer deposit cap (see RBI Info below)

๐Ÿ“ฑ Payments & Digital โ€” Micro-ATM / BC Agent Network

  • UPI, IMPS, NEFT/RTGS domestic remittances & "Cash UPI"
  • RuPay Debit Card
  • Micro-ATM & Aadhaar Enabled Payment System (AePS) at merchant points โ€” Fino's core differentiator, with ~20 lakh merchant/banking points covering ~98% of India's PIN codes
  • Fino Mitra merchant app / Business Correspondent (BC) services for last-mile cash-in/cash-out
  • Recharge & Bharat Bill Payment System (BBPS) bill payments
  • CASA & remittance services for migrant/unbanked and underbanked customers in rural & semi-urban India

๐Ÿ›ก๏ธ Insurance & Investments (distributed, not underwritten)

  • Life & health insurance โ€” distributed via partner insurers as a corporate agent
  • General/accident insurance add-ons
  • Referral-based loan products โ€” sourced for partner banks/NBFCs, disbursed and booked by the partner, not by Fino itself
  • Fino does not itself underwrite insurance, manage mutual funds, or hold loans on its own books

โž• Other Services

  • Direct Benefit Transfer (DBT) receipt for eligible government schemes
  • CASA account opening-as-a-service for partner banks (Open Banking merchant model)
  • Cash management / cash-in-cash-out services for businesses and gig/migrant workers
  • Domestic remittance corridors for unbanked/underbanked migrant workers

๐Ÿ“ˆ Interest Rates

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Like other payments banks, Fino cannot offer traditional fixed/recurring deposits โ€” it pays tiered savings-account interest on the daily balance held (subject to the RBI deposit cap). Rates below are fetched live from the official site where possible; otherwise the last published rates are shown.

Fetching live ratesโ€ฆ

๐Ÿ“Š Financial Results (Last 4 Years)

Fino Payments Bank Limited is publicly listed (NSE/BSE: FINOPB) and does file standalone quarterly/annual results with SEBI/the stock exchanges, unlike some unlisted payments banks. FY 2025-26 figures below were a year of significant disruption (MD & CEO's arrest and the related GST-evasion probe, plus one-off charges) and different aggregators report conflicting full-year numbers for that year โ€” treat the FY26 figures marked "~" as provisional pending confirmation from the bank's own results filing.

MetricFY 2025-26 (Mar 2026)FY 2024-25 (Mar 2025)FY 2023-24 (Mar 2024)FY 2022-23 (Mar 2023)
Net Profit (Full Year)~โ‚น52.46 Cr (provisional)โ‚น92.53 Crโ‚น86.22 Crโ‚น65.08 Cr
Total Revenue / IncomeNot independently confirmed in sources reviewedโ‚น1,847.10 Cr~โ‚น1,477 Cr (implied from YoY growth cited)Not disclosed in sources reviewed
Total Deposits (Year-End)โ‚น2,379.49 Cr~โ‚น1,849 Cr (average, not year-end)โ‚น1,410 Cr (+54% YoY)โ‚น920 Cr
Basic EPSโ‚น6.30Not disclosed in sources reviewedNot disclosed in sources reviewedNot disclosed in sources reviewed
Registered Customer BaseNot disclosed in sources reviewed~1.43 Cr (+33% YoY)Not disclosed in sources reviewedNot disclosed in sources reviewed

Latest Quarterly Snapshot

MetricQ1 FY 2026-27 (Aprโ€“Jun 2026)
Revenueโ‚น306.9 Cr (-32% YoY)
Net Profit / (Loss)(โ‚น13.7 Cr) โ€” turned negative
Average Total Depositsโ‚น2,772 Cr (+12% YoY)
Referral Loan Disbursements (via partner lenders)โ‚น628 Cr (+214% YoY)
Net Revenue Margin42.8% (record; +925 bps YoY)
Figures compiled from Fino Payments Bank's published quarterly/annual results, exchange filings and contemporaneous financial-media reporting. FY 2025-26 was marked by leadership disruption (MD & CEO Rishi Gupta's arrest and the ongoing GST-evasion probe) and a swing to a quarterly loss in Q1 FY 2026-27, alongside progress on a planned Small Finance Bank conversion โ€” figures marked "~" or "provisional" should be cross-checked against the bank's official Investor Relations page before making financial decisions.

๐Ÿ›๏ธ RBI Regulatory Information (As on Date)

Regulator
Reserve Bank of India, under the Banking Regulation Act, 1949 and RBI's Payments Bank Guidelines, 2014
Bank Category
Payments Bank (a differentiated banking licence category created by RBI in 2014) โ€” not a universal/full-service commercial bank; publicly listed since 2021, which is unusual among payments banks
Lending Restriction
Prohibited from issuing loans, credit cards or any other credit product of its own; cannot act as an NBFC. Permitted to accept deposits, offer payments/remittance services, and distribute third-party credit, insurance and investment products as an agent/referral partner. Has proposed conversion to a Small Finance Bank (targeted go-live ~Q1 FY 2027-28), which would lift this restriction if and when RBI approves it.
Per-Customer Deposit Cap
โ‚น2,00,000 (end-of-day balance) โ€” raised from โ‚น1,00,000 by RBI in April 2021. Payments banks industry-wide have sought a further increase to โ‚น5,00,000; not confirmed as approved in sources reviewed โ€” verify the current cap on RBI's site before relying on it.
Minimum Capital / CRAR Norms
Payments banks must maintain minimum paid-up capital of โ‚น100 Cr and meet RBI's prescribed capital adequacy norms for the category; no listed-universal-bank-style CRAR figure is separately highlighted in the sources reviewed for Fino
Deposit Insurance
DICGC cover up to โ‚น5,00,000 per depositor per bank โ€” applies to payments banks in the same way as other insured banks
Grievance Redressal
RBI Integrated Ombudsman Scheme, 2021 โ€” toll-free 14448; also has an internal customer-care/fraud-reporting channel (see Contact section above)

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